Can I add more guests to my booking?
Additional guests can usually be added to your booking, subject to availability, capacity and the applicable deadline.
Availability changes all the time, so you can check whether extra tickets are currently available through your Customer Portal whenever you need to.
Deadline for adding guests
Log in to your Customer Portal and go to Ticket Amendments, then select Request Additional Tickets.
The page will show the deadline for requesting additional tickets for your booking.
Please remember that being within the deadline does not guarantee that additional tickets will be available. All increases remain subject to availability and capacity.
For private dining rooms at shared Christmas parties, your allocated room must also have sufficient capacity for the additional guests.
Checking availability
The Request Additional Tickets page includes an availability checker.
Enter the number of extra tickets you would like to add - not the total number of guests you would like your booking to increase to.
For example, if you currently have 20 tickets and would like to increase to 25, enter 5.
The checker will tell you whether that increase is currently possible and will also show the total number of tickets you would have if the request is accepted.
You can check availability as often as you need to without submitting a request.
The maximum increase you can check online is 30 additional tickets. If you would like to add more than 30 guests, please contact us.
How to request additional tickets
If the availability checker confirms that your increase is currently possible and you would like to proceed:
Check the box confirming that you understand the applicable terms and conditions and would like to proceed.
Click Submit Ticket Request.
Your request will then be sent to our team for processing.
Additional tickets are not confirmed immediately. Our team must process the amendment before the extra tickets become part of your booking, so availability may change before this has been completed.
How will I know when my request has been processed?
After submitting your request, a message will appear on your Booking Details page confirming that a change request is pending.
Once our team has processed the request, this message will disappear and the Tickets Issued number will increase to show your new total.
Your additional tickets are only confirmed once this has happened.
What if I change my mind afterwards?
Once an increase has been processed, the additional tickets become part of your booking.
If you later decide that you no longer need some or all of those tickets, any reduction in numbers will be subject to the applicable cancellation terms and charges. This applies even if an invoice for the additional tickets has not yet been paid.
Can I add a last-minute guest?
No, additional guests cannot be added after the deadline shown in your Customer Portal, including immediately before the event or on the event night itself.
The deadline allows us to finalise seating plans, dietary requirements, guest numbers and venue arrangements.
Please do not bring additional guests unless they have been formally added to your booking and confirmed. We will not be able to accommodate guests who are not included in the confirmed booking.
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