Can I submit dietary requirements by email or telephone?

Can I submit dietary requirements by email or telephone?

No, dietary requirements must be submitted through the dietary requirements section of the customer portal.

We cannot accept dietary requirements by email, spreadsheet, telephone or any other method.

The dietary requirements form feeds directly into the reports used by venues when planning catering for the event. Using a single system helps ensure that dietary information is recorded consistently and reduces the risk of misunderstandings or errors.

We are happy to answer questions about dietary requirements by email or telephone. However, discussing a dietary requirement with a member of our team does not automatically add it to your booking.

Even if you have discussed a dietary requirement with West End Events or directly with the venue, it must still be submitted through the dietary requirements form before the deadline shown in your portal.

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