The customer portal allows you to manage certain aspects of your booking online.
Portal access is available once your booking has been confirmed. A booking is considered confirmed once both you and West End Events have signed the booking paperwork.
The lead organiser named on the booking is automatically invited to access the portal once the booking is confirmed.
The lead organiser can also invite up to two additional users to access the booking.
Visit portal.westendevents.co.uk and enter the email address registered for your portal access.
If you are the lead organiser, this will normally be the same email address to which your signed booking paperwork was sent.
If you have been invited as an additional user, use the email address that the lead organiser invited.
Enter your password to continue.
When portal access is first created, an invitation email is sent to the relevant email address.
If you still have this email, you can follow the instructions in it to activate your account.
However, you do not need the original invitation. If you cannot remember your password, cannot remember completing the setup process or cannot find the invitation email, simply use the Forgot password option on the portal login page.
Select Forgot password on the login page and follow the instructions provided.
Make sure you are using the correct email address for your portal account.
If you are the lead organiser, this is normally the email address to which your signed booking paperwork was sent.
If you are an additional user, this is the email address entered when you were invited to the portal.
If you are unsure which email address is registered, please contact us at bookings@westendevents.co.uk.