How do I access the customer portal?

How do I access the customer portal?

Access to the customer portal is available to the lead organiser named on the booking.

Your booking must be confirmed before portal access is available. A booking is considered confirmed once both you and West End Events have signed the booking paperwork.

Sign in to the customer portal

  1. Visit portal.westendevents.co.uk
  2. Enter the lead organiser email address recorded on your booking.
  3. Enter the password you selected when you first activated your account.

Forgotten your password?

If you cannot remember your password or are unable to sign in, use the password reset option on the login page and follow the instructions provided.

Can't remember setting up your account?

When your booking was confirmed, an invitation email was sent to the lead organiser explaining how to activate portal access.

If you never completed the setup process, search your email inbox for the original portal invitation and follow the instructions provided.

I can't log in

Please check that:

  • Your booking has been confirmed by both parties.
  • You are using the lead organiser's email address recorded on the booking.
  • You have activated your portal account using the original invitation email.

If you still cannot log in and believe you should have access, please contact us on bookings@westendevents.co.uk for assistance.

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