I have a guest who cannot consume dairy
Guests who cannot consume dairy should be added to the dietary requirements form in your customer portal before the dietary deadline.
When submitting the requirement, please provide as much information as possible so that it can be reviewed by the venue's catering team.
The venue will use the information provided to prepare a suitable meal and will take reasonable precautions when catering for guests who cannot consume dairy.
Meals are prepared in commercial kitchens where dairy and other allergens are present. Whilst venues take reasonable precautions, they cannot guarantee that cross-contamination will not occur.
Guests who cannot consume dairy should consider this information carefully when deciding whether a particular catering arrangement is suitable for their needs.
At the event, guests should ensure that waiting staff are aware of their dietary requirement whenever food is served. If dietary cards are provided, they should be displayed clearly and brought to the attention of waiting staff when each course is served.
If guests have any concerns or require further information, they should speak to the venue's food and beverage manager or a member of the venue management team.
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