I have a guest with an allergy

I have a guest with an allergy

Guests with allergies should be added to the dietary requirements form in your customer portal before the dietary deadline.

Dietary requirements should be submitted regardless of what appears on the published menu. Menus do not list every ingredient and may occasionally change.

When submitting an allergy, please provide as much information as possible so that it can be reviewed by the venue's catering team.

The venue will use the information provided to prepare a suitable meal and will take reasonable precautions when catering for guests with allergies. But please note the following information:

Warning

Meals are prepared in commercial kitchens where allergens are present. Whilst venues take reasonable precautions when catering for dietary requirements, they cannot guarantee that cross-contamination will not occur.

Guests with allergies should consider this information carefully when deciding whether a particular catering arrangement is suitable for their needs.

Alert
At the event, guests should ensure that waiting staff are aware of their dietary requirement whenever food is served. If dietary cards are provided, they should be displayed clearly and brought to the attention of waiting staff when each course is served.

If guests have any concerns or require further information, they should speak to the venue's food and beverage manager or a member of the venue management team