If you haven't received your contract email, don't worry. The first thing to do is check how long it has been since you submitted your booking form.
Shared Christmas parties
For shared Christmas parties, your contract is normally sent automatically within a few minutes of completing the booking form.
If you haven't received it:
Check your junk or spam folder.
Check any quarantine or email filtering systems used by your company.
Ask your IT team to check whether the email has been blocked by a corporate firewall or email security system.
If you still haven't received your contract within 60 minutes, please contact us and we'll investigate.
Private dining Christmas parties
For private dining Christmas parties, contracts are issued manually by our team after we've received your booking form.
We normally send these quickly, but please allow up to 4 working hours.
If you haven't received your contract after 4 working hours:
Check your junk or spam folder.
Check any quarantine or email filtering systems used by your company.
Ask your IT team to check whether the email has been blocked by a corporate firewall or email security system.
If you still haven't received anything, please contact us and we'll check that we've received your booking request successfully.
Telephone: 020 7183 3821
Email: bookings@westendevents.co.uk
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