Booking & Availability
I need to make changes to my booking paperwork before I sign it
This article applies to shared Christmas parties only. If you have booked a private dining room at a shared event or an exclusive event, please contact your booking representative directly. This article only applies if you have received booking ...
Can you provide a written quote or price confirmation?
This article does not apply to exclusive events. Please ask our team for bespoke terms and pricing if you're considering a private hire. Yes. If you simply want to check the current price or cost, visit the event page you are interested in and select ...
How can I read your terms and conditions?
This article does not apply to exclusive events. Terms and conditions for exclusive events are provided separately by our team. Our terms and conditions are included within the booking contract. If you'd like to review them before committing to a ...
I've seen the same event advertised on another website
West End Events is the organiser of all events featured on our website. In some cases, third-party event agencies, booking platforms and event directories may also advertise or sell places at our events. If you'd like to book directly with the ...
Can I book tickets directly with the hotel?
No, West End Events is the organiser of all events featured on our website. We work with hotel venues to deliver the events, but ticket sales and bookings are managed by West End Events. This means tickets cannot be booked directly with the hotel. If ...
Is there a minimum number required to book?
Yes. All of our Christmas party events have minimum booking numbers. For shared Christmas parties, the minimum booking size is 8 guests. For private dining rooms at shared parties, minimum numbers vary depending on the room available. The smallest ...
I want to book but don't know my final guest numbers
That's completely normal. Many organisers don't know their final guest numbers when they first book. Shared Christmas parties For shared dining rooms, your booking represents us taking a specific number of tickets off sale, so you'll need to tell us ...
Can I select a mixture of packages?
No, all guests within your group must be booked on the same package. When making your booking, you'll need to select a single ticket type (package) for all guests attending as part of your group. For example: All guests can be booked on the ...
I haven't received my contract email.
If you haven't received your contract email, don't worry. The first thing to do is check how long it has been since you submitted your booking form. Shared Christmas parties For shared Christmas parties, your contract is normally sent automatically ...
When is my booking confirmed?
Your booking is confirmed when we countersign your booking paperwork. Submitting a booking form does not confirm your booking, and signing the paperwork yourself does not confirm your booking. What happens after I sign the paperwork? Once you've ...
How do I make a booking?
This article applies to shared Christmas parties, including events where your group has a private dining room for a murder mystery experience. If you're interested in an exclusive private Christmas party for your organisation, please contact us and ...
How do I check availability for an exclusive Christmas party?
To check availability for an exclusive Christmas party, you'll need to contact our team. Unlike our shared Christmas parties, availability for exclusive events depends on a number of factors, including: Your preferred date Your group size Your ...
How do I check availability for a murder mystery Christmas party?
How do I check availability for a murder mystery Christmas party? You can check whether places are available at a murder mystery Christmas party before making an enquiry. Murder mystery Christmas parties take place in private dining rooms within ...
How do I check availability for a shared Christmas party?
You can check live availability for all of our shared Christmas parties online before making a booking. This article applies to standard shared Christmas parties where your group will be seated in the main shared event space. If you're considering a ...