Managing Your Booking
How do I access the customer portal?
Accessing the customer portal The customer portal allows you to manage certain aspects of your booking online. Portal access is available once your booking has been confirmed. A booking is considered confirmed once both you and West End Events have ...
Managing your booking
This section applies to shared parties and private dining rooms at shared Christmas parties. If you have booked an exclusive event, please refer to the terms and conditions included in your booking contract. Once your booking has been confirmed, ...
Can I move my booking to a different event or date?
If you would like to move your booking to a different event or date, please contact us to discuss the options available. Can my booking be moved? This depends on a number of factors, including availability and the specific events involved. Each ...
Can I update my contact details?
Yes. If your contact details change after making your booking, please let us know. Examples include: A new email address A new telephone number How do I update my details? The lead organiser should email bookings@westendevents.co.uk and provide the ...
Can I change the lead organiser?
Yes. If somebody else needs to take over management of the booking, we can update the lead organiser. Common reasons include: The original organiser has left the company. Responsibility for the event has moved to another colleague. How do I request a ...
Can I transfer a ticket to somebody else?
Yes. If one of your attendees can no longer attend, their place can be taken by somebody else. Do I need to tell West End Events? No. Your booking is for a number of places rather than a list of named attendees. You are responsible for deciding who ...
Can I upgrade my package?
Yes, package upgrades are usually possible, subject to the applicable deadlines. What is the deadline for upgrading? Package upgrades must be agreed, processed and paid for at least 21 days before the event. Can I upgrade my package on the event ...
Can cancellation charges be used towards something else?
No, cancellation charges cannot be transferred to other products or services. For example, cancellation charges cannot be used towards: Package upgrades Bar tabs Accommodation Credit notes Future bookings
Can I cancel my booking?
This article applies to shared parties and private dining rooms at shared Christmas parties. If you have booked an exclusive event, please refer to the terms and conditions included in your booking contract. Yes, you can request cancellation of your ...
Can I reduce my guest numbers?
This article applies to shared parties and private dining rooms at shared Christmas parties. If you have booked an exclusive event, please refer to the terms and conditions included in your booking contract. Yes. You can request a reduction in guest ...
The event is sold out. Can I still add more guests?
If you've already booked onto the event, additional guests may still be possible in some circumstances. For example, there may be space available within your existing table allocation. The lead organiser should email bookings@westendevents.co.uk and ...
Can I add more guests to my booking?
This article applies to shared parties and private dining rooms at shared Christmas parties. If you have booked an exclusive event, please refer to the terms and conditions included in your booking contract. Additional guests can usually be added to ...