Food & Dietary Requirements
Everything you need to know about dietary requirements
If your group includes guests with dietary requirements, it is important that you read this article carefully and share any relevant information with those guests. Dietary requirements must be submitted through the portal Dietary requirements must be ...
How will guests with dietary requirements receive their meals?
At most venues, guests with dietary requirements will be provided with a dietary card or place card showing their name and dietary requirement. These cards are usually provided to the lead organiser on arrival and should be distributed to the ...
What will guests with dietary requirements be served?
For vegetarian and vegan guests, the menu is usually published on the event page alongside the standard menu. For most other dietary requirements, menus are not finalised until after the dietary deadline has passed. Once the deadline has passed, ...
I have a guest requiring kosher catering
Selecting Kosher in the dietary requirements form does not arrange a kosher meal. Kosher meals are sourced from external suppliers rather than prepared by the venue's kitchen. As a result, additional charges will usually apply. If you have a guest ...
I have a guest who does not eat pork
Guests who do not eat pork should be added to the dietary requirements form in your customer portal before the dietary deadline. Dietary requirements should be submitted regardless of what appears on the published menu. Menus do not list every ...
I have a guest requiring halal catering
Guests requiring halal catering should be added to the dietary requirements form in your customer portal before the dietary deadline. Dietary requirements should be submitted regardless of what appears on the published menu. Menus do not list every ...
I have a vegan guest
Guests requiring a vegan meal should be added to the dietary requirements form in your customer portal before the dietary deadline. Most event pages include a vegan menu which can be viewed alongside the standard menu. Please note that guests ...
I have a vegetarian guest
Guests requiring a vegetarian meal should be added to the dietary requirements form in your customer portal before the dietary deadline. Most event pages include a vegetarian menu which can be viewed alongside the standard menu. Please note that ...
I have a guest who cannot consume dairy
Guests who cannot consume dairy should be added to the dietary requirements form in your customer portal before the dietary deadline. Dietary requirements should be submitted regardless of what appears on the published menu. Menus do not list every ...
I have a guest who cannot eat gluten
Guests who cannot eat gluten should be added to the dietary requirements form in your customer portal before the dietary deadline. Dietary requirements should be submitted regardless of what appears on the published menu. Menus do not list every ...
I have a guest with an allergy
Guests with allergies should be added to the dietary requirements form in your customer portal before the dietary deadline. Dietary requirements should be submitted regardless of what appears on the published menu. Menus do not list every ingredient ...
I have a guest with dietary requirements
Our venues can accommodate a wide range of dietary requirements, provided they are submitted through the dietary requirements form in your customer portal before the deadline. Common dietary requirements include: Vegetarian Vegan Halal Guests who do ...
What if I replace a guest after the dietary deadline?
You can still replace a guest after the dietary deadline, but the catering arrangements associated with that place cannot be changed. For example: If the original guest was registered for a vegetarian meal, the replacement guest will receive the ...
What happens after the dietary deadline?
At 23:59 on the dietary deadline date, the dietary requirements form automatically locks. Once the form has locked, it is no longer possible to: Add dietary requirements Edit existing dietary requirements Remove dietary requirements After the ...
Can I submit dietary requirements by email or telephone?
No, dietary requirements must be submitted through the dietary requirements section of the customer portal. We cannot accept dietary requirements by email, spreadsheet, telephone or any other method. The dietary requirements form feeds directly into ...
Can individual guests submit their own dietary requirements?
No, the customer portal is designed for the lead organiser managing the booking. Individual guests do not have access to the customer portal and cannot submit dietary requirements directly. The organiser is responsible for collecting dietary ...
What if nobody in my group has dietary requirements?
If nobody in your group requires a special meal, including vegetarian or vegan meals, you can confirm this in the dietary requirements section of your customer portal. Open your booking and select No Dietary Requirements. This lets us know that you ...
How do I submit dietary requirements?
Dietary requirements must be submitted through the dietary requirements section of your customer portal before the deadline shown in your portal. If nobody in your group has dietary requirements If nobody in your group requires a special meal, ...
Can guests choose dishes from different menus?
No, our events operate on set menus and dishes cannot be mixed and matched between different menus. For example, guests cannot choose a starter from the standard menu and a main course from the vegetarian menu. The standard menu is intended for ...
Do guests choose their meals in advance?
Our events operate on set menus and guests do not choose individual starters, mains or desserts in advance. Guests without dietary requirements will receive the standard menu shown on the event page. Alternative meals are available for guests with ...
Where can I view the menu?
The menu for your event can be viewed on the event page on our website. Visit the page for the event you are attending and scroll down to the menu section. If the menu is labelled Sample Menu, it is intended as a guide to the style of food that will ...
What is the deadline for submitting dietary requirements?
Dietary requirements must be submitted no later than 21 days before the event. The exact deadline for your booking is displayed in your customer portal. At 23:59 on the deadline date, the dietary requirements form will automatically lock and it will ...